Experience

Information Technology Professional with over 25 years of experience in IT leadership roles.

Focused on streamlining IT processes, motivating staff and delivering an IT vision for an organization.   Here is a snapshot of the private and public sector experience.   From privately owned financial services (insurance), to entrepreneurial growth driven multi-national to public sector (higher ed.) – fracCIO has been there – done that!

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Chris Austin CV
fracCIO Infograph

HIGHLIGHTS

Strategy & Growth

Migrations from on-prem applications to cloud solutions

Vendor consolidation

Manage IT organization changes needed for business growth – staff, locations, global presence

Due Diligence for company acquisitions

Disaster Recovery and Business Continuity Planning – documentation of business and technical needs

People Leadership

Lead IT teams ranging from 8 to 28 team members

Lead Developers and Business Analysts, infrastructure teams and HelpDesk/Support

Lead the restructuring and right-sizing of teams on multiple occasions

Restructured infrastructure, HelpDesk and Development teams ensuring improvements in customer service response time and accuracy

Budget and Vendor Management

Migrations from on-prem applications to cloud solutions

Vendor consolidation

Manage IT organization changes needed for business growth – staff, locations, global presence

Due Diligence for company acquisitions

Disaster Recovery and Business Continuity Planning – documentation of business and technical needs

Infrastructure and Telecommunications

Lead IT teams ranging from 8 to 28 team members

Lead Developers and Business Analysts, infrastructure teams and HelpDesk/Support

Lead the restructuring and right-sizing of teams on multiple occasions

Restructured infrastructure, HelpDesk and Development teams ensuring improvements in customer service response time and accuracy

Security and Compliance

Annual FSCO audit completion at The Guarantee Company

Executive responsible for CASTL and GDPR compliance

Numerous lending organization audits and questionnaires

Disaster Recovery and Business Continuity Planning

Level 2 (Secret) Security Clearance (Canada – expired and company specific)

Member of Western University Technology Risk Assessment review committee

EXPERIENCE

VP of Information Technology at The Guarantee Company of North America

Lead teams across the development, infrastructure, support, and graphic design functions for a Canadian owned P&C specialty insurer.   Built a North American wide WAN and telecommunications platform to to support US acquisitions and growth.   Project lead for development of web-based Surety bonding system that enabled expansion into US market (via 2 acquisitions) in early 2000’s.  Later lead development of online quoting system for Director’s and Officer’s policies.   Both systems were in still in production in 2018.

VP of Information Technology (CIO) at Discovery Air Inc.

Growth oriented company with 6 subsidiaries across Canada that expanded into the US, Peru, and Germany.   Streamlined distributed IT operations into one shared central IT service organization.   Provided the strategic vision to build international data, phone and video conferencing network.   Remote work was a priority.   Reduced telecommunications costs (mobile, terrestrial, satellite, WAN) through strong vendor management and negotiations.   Restructured IT team to support shared services model.

CTO at Ivey Business School at Western University

Canada’s #1 ranked business school with campuses in London, Toronto and Hong Kong.   A diverse mix of administrative, teaching/learning and research technologies.   Responsible for all servers, email, HelpDesk, application development, and audio-visual technologies and staff. 

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CONTACT

519.870.9633

COMPANY

GUIDANCE